Dear valued customer, We appreciate your patronage and want to make sure we do not only meet but exceed your service needs and expectations. We thank you for taking time to inform us about the quality of service you received recently at one of our branches nationwide.
CUSTOMER'S PERSONAL INFORMATION           Name:     Email:     Telephone:     Branch Visited: ::: Select a Branch ::: ABA ABA ROAD (PH) ABAKALIKI ABEOKUTA ABEOKUTA EXPRESSWAY ABRAKA ABUJA 2 ABUJA HEAD OFFICE ADEOLA ODEKU ADO EKITI AGUDOSI STREET - ALABA AJAO ESTATE AJAYI CROWTHER UNIV AJOSE ADEOGUN AKIN ADESOLA AKURE ALABA ALABA-RAGO ALAUSA ALI AKILU ROAD - KADUNA AMINU KANO APAPA ASABA ASABA 2 ASOKORO AWKA AWOLOWO ROAD BAUCHI BELLO ROAD - KANO BENIN BIRNIN KEBBI CALABAR CANAAN LAND COMMERCIAL ROAD - APAPA DALEKO DAMATURU MARKET DAWANAU MARKET DEI-DEI EDIBA ROAD CALABAR EFFURUN EGBEDA EJIGBO EKET EMAB PLAZA ENUGU FESTAC FLOUR MARKET FMBN COMPLEX GARKI "GBAGI MARKET, IBADAN" GOMBE GUSAU GWAGWALADA HERBERT MACAULAY HONEYWELL HOTORO IBACHEM IBADAN IDEJO - V/ISLAND "IDOWU TAYLOR, VI " IDUMAGBO IKEJA ILASAMAJA ILORIN ILUPEJU ISOLO IWEKA ROAD - ONITSHA JALINGO JOS KADUNA KADUNA KANO "KANO ROAD , SOKOTO" KATSINA KAURA NAMODA KIRI KASAMA ROAD BR. MAIDUGURI KUBWA LAFIA LOKOJA MAIDUGURI MAITAMA MAKURDI MARINA MINNA MM INTL AIRPORT (NAHCO) MOBIL ROAD APAPA MONDAY MARKET MOTOR WAY MURI OKUNOLA NAFCON HOUSE NICON HOUSE NNAMDI AZIKIWE AIRPORT NNEWI OBAFEMI AWOLOWO WAY OBODOUKWU ROAD(ONITSHA) OFFA OGBA SHOPPING COMPLEX OGBOMOSHO ROAD - ABUJA OGOJA OKE-ARIN OKOTA ONITSHA ONITSHA MAIN MARKET OPEBI, IKEJA OREGUN OSOGBO OWERRI OZUMBA MBADIWE "POINT ROAD, APAPA " PORTHARCOURT PPMC - BENIN PPMC WARRI SANUSI STREET - OKE ARIN SAPELE SAPELE ROAD (BENIN) SATELITE SOKOTO SOMOLU SURULERE "TIAMIYU SAVAGE, VI " TOYIN TRADE FAIR COMPLEX (ASPAMDA) TRANS-AMADI - P/HARCOURT UGHELLI UGHELLI MARKET UMUAHIA "UNITY ROAD, IKEJA " UYO V.G.C. VICTORIA ISLAND "WAREHOUSE ROAD, APAPA " WARRI WUSE2 YENAGOA 2 YENEGOA YOLA ZARIA INT'L TRADE FAIR (BALOGUN) BRANCH             SERVICE DELIVERY OF OUR STAFF           º  The staff that served me was     Polite Strongly Agree Agree Disagree   Friendly Strongly Agree Agree Disagree   Helpful Strongly Agree Agree Disagree           º  The staff was knowledgeable about the bank's products and services       Strongly Agree Agree Disagree           º  The staff handled my transaction/request promptly       Strongly Agree Agree Disagree           º  The staff that served me exceeded my expectation       Strongly Agree Agree Disagree           PRODUCTS ASSESSMENT AND USAGE           Which of our products do you use ? ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ESA (Executive Savings Account) Pearl Account QED (Quality Education Plan) PASS (Pay Advance Salary Scheme) QLS (Quality Life Scheme) (PTA ) Premium Thrift Account ATM Card (Oceanic Debit Card) None of the above   Is this product serving your purpose ?   Yes      No     Neither   Are you likely to recommend our products to others?   Yes      No     Neither           TELEPHONE ASSESSMENT         The staff greeted you in a warm and friendly manner       Strongly Agree Agree Disagree   You were generally satisfied with the way you were treated       Strongly Agree Agree Disagree           GENERAL SERVICE DELIVERY           How would you describe the quality of customer service you received during your recent visit to Oceanic Bank?   Excellent Good Average Poor           How would you rate our service? ::Select a Rating:: 91-100% 81-90% 71-80% 61-70% 51-60% 50% below             Kindly state any other comments/suggestions: