Providing Excellent Customer Service Is Our Passion
As one of the foremost financial services providers in Nigeria,
we at Oceanic Bank International Plc; aim at
exceeding our customers' expectation always. That is why we
are passionately committed to satisfying you. We
value our customers' feedback and suggestions as they help
us articulate and anticipate your requirements, serve you
better and to strive towards improving our services at all
times.
In order to achieve this, we have created various channels
listed below through which you can easily reach us.
We thank you for your valuable input, which will go a long
way in defining quality services in your bank - Oceanic
Bank International Plc.
CUSTOMERS CARE CHANNELS
e-Help Desk:
This is an online web platform for collation of feedback from
all parts of the globe which includes, suggestions/commendations,
enquiries and complaints.
Customer Hotline (234-01-2705000): Available for
customer complaints, suggestions and enquiries.
"Voice
of the Customer":
Meeting our customer needs requires that those needs be understood.
Our “voice of the customer" is an online web platform
where our customers’ evaluate our products and services
as we continually work towards surpassing their expectations.
This will be made available shortly for you to participate.
Customer Care Desks: Available at all branches for
the handling of all complaints, suggestions or enquiries from
walk-in-customers.
Customer Service Scorecard: This is administered
in the banking halls to walk-in customers for the evaluation
of customer service experience in our banking halls.
Please give us the opportunity to serve you
better by clicking on any of the links
below.
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