This unit is more concerned about the well-being of staff in terms of ensuring they are not concerned about things that might otherwise bother and distract them from their primary responsibilities. These would ordinarily include prompt payment of their salaries and other benefits/entitlements, administration of their bills and requests like leave applications, subscriptions to various bodies etc.

HR Operations is also responsible for managing the separation process of staff who for one reason or other find themselves disengaging from the bank. The unit maintains correspondence/relationship with a disengaged staff for various reasons which might include obtaining data/information, registration numbers of sorts and assistance with file requirements.

In discharging its duties efficiently and effectively, it is apparent that a major requirement of the unit would be a well-structured record keeping methodology to warehouse information like staff list and statistics showing staff details, appraisal outcomes, redeployment etc. This it is able to do with the use of a Human Resources Information System that captures such important data efficiently and promptly.

The members of staff in this unit continuously update themselves about developments in the industry and ensure that the bank is able to render top class service to its staff through their constant study and recommendations.